Paying with a credit card is the fastest, easiest way to get started with your first order. You may also use a check or money order, but we cannot ship your order until our bank has cleared your funds.

We gladly accept MasterCard, VISA and American Express for orders quoted with Credit Card terms. Your card will be charged 100% of the amount stated on your Sales Order upon approval. This secures the merchandise and puts your order into production to be customized. We will typically charge or credit your card within 7 business days of order shipment to refund or apply an overruns, underruns or differences in expected shipping cost.

We are happy to set up corporate accounts for qualifying customers. Please email hello@onepromo.com for a credit application. Credit reviews typically take 3-4 business days. Production on your order cannot begin until the review process is complete so please consider paying with credit card if your timing is critical.

In most cases, we ask that your custom imprinted order total at least $500 before shipping and taxes. To cover the costs of producing your customized product order, a $50 “Less Than Minimum” charge will be added to your order. This fee does not apply to samples or pre-production proofs. We may waive this fee if you are placing multiple orders at the same time.

Customer agrees that it will not hold ONEPROMO accountable for delays in delivery due to “acts of God” or other reasons over which we have no direct control. Factory shipment or delivery dates are the best estimates of our suppliers, shippers, US Customs and others, and in no case shall ONEPROMO be liable for any consequential or special damages arising from any delay in delivery.

ONEPROMO warrants that all merchandise is free of any security interest and will make available to you all transferable warranties made to ONEPROMO by the manufacturer of the merchandise. ONEPROMO makes no other express or implied warranties, and specifically makes no implied warranties of merchantability or fitness for purpose.

ONEPROMO is pleased to send product samples for your review prior to placing an order for full production, imprinting and customization. Please inspect these samples carefully before approving of production. While samples are representative of the order you will receive, note that manufacturing variations are unavoidable and that no two products will be perfectly identical. By placing your order with ONEPROMO you agree to reasonable variances in manufacturing including but not limited to apparel dye lots and plush toy sewing and apparel sizing.

ONEPROMO offers apparel from several reputable mills. Each mill has its own sizing specifications. So ONEPROMO highly encourages you to receive and approve of ALL representative sizes from apparel styles prior to ordering. If you place your order prior to reviewing and approving ALL representative sizes, ONEPROMO cannot be held responsible for differences between actual apparel sizes and your expectations and assumptions.

---

• Samples: If your time constraints are such that you do not have time or otherwise opt not to review a product sample prior to placing an order, ONEPROMO cannot be held responsible for differences between actual product characteristics and your expectations. In some cases, Onepromo will provide FREE SAMPLES with FREE SHIPPING. In other cases costs of samples and shipping will be charged to your final invoice according to the "Sample & Proof Pricing" schedule.

---

• Proofs: A proof is an electronic (i.e., jpeg, PDF or fax) representation of a product with your graphics laid out according to your request. We highly encourage you to order, inspect and approve of a proof prior to placing your full production order. Customers who waive the option to view a proof cannot hold ONEPROMO responsible for differences between actual decoration and their expectations.

---

• Pre-Production Proofs: A Pre-Production Proof is a physical product sample decorated or imprinted with your graphics for approval prior to running a full production order. We highly encourage you to order, inspect and approve a pre-production proof prior to approving full production of your order. Customers who waive the option to order and approve a pre-production proof proof cannot hold ONEPROMO responsible for differences between actual decorated or imprinted orders and their expectations. Click here for Sample & Proof Pricing

All goods are shipped FOB and become your property at the time they are accepted by the carrier.

Your submittal of an online order and/or your signature on our Sales Order is a conditional acceptance by ONEPROMO of your offer to purchase our goods and your acceptance of our terms and conditions. It may contain terms that differ from or add to those contained in your purchase order, should you have one, and to the extent that this is the case, ONEPROMO hereby expressly conditions its acceptance of your offer on ONEPROMO's assent to the additional or different terms. Your receipt and retention of the goods covered by this invoice shall constitute acceptance of any such additional or different terms. You and ONEPROMO agree that any contract hereby entered into has been made and is to be construed to Texas State Law.

ONEPROMO is required by law to collect all applicable sales taxes for the state, counties and cities of Texas. Companies, individuals and organizations who claim exemption from sales tax should must us with their resale certificate by fax to 832-201-7444.

Artwork modifications cost time and money and will require new rounds of approvals. Click here for a schedule of art charges.

If you anticipate that you may need to cancel your order for any reason, please notify us immediately! Once you approve our Sales Order, we cannot guarantee our ability to make changes or cancellations to an order. ONEPROMO will work diligently to comply with your cancellation request. If you have already signed your Sales Order, there will be a minimum charge of $50.00 to cover order processing expenses. If applicable, you may also be liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. Such charges may include but are not limited to setup charges, artwork preparation charges, shipping charges and restocking fees.

If you have any problems with your order please contact customer service at 866-ONEPROMO within 15 days of receipt. Please open your merchandise to review its quality even if you may not intend to use it right away. After 15 days, we are typically unable to request a supplier credit for disputes with your order. ONEPROMO will issue a Return Authorization (RA) number and shipping instructions if necessary. Our manufacturers require that returned product be sent back to them with RA number for credit.